Privacy Policy

Our contact details

Registered office: Juniper House, Warley Hill Business Park, The Drive, Brentwood,
Essex, England, CM13 3BE
 

Trading Address: Ashwells Lodge, Blackmore Road, Doddinghurst, Brentwood, Essex, CM15 0HU

Phone Number: 01277 824 820

E-mail: info@ashwellsuk.com

Data Collection & Data Use

Ashwells currently collect and process personal information in accordance with this privacy policy and in compliance with the relevant data protection laws.
 

All of the personal data collected by Ashwells is handled by senior staff members located within the UK and unless required otherwise, is to only be accessed within our registered trading premises and no third party will have access to your data without your prior consent or in the event we are legally obliged to do so.
 

The majority of the personal information we process is provided to us directly by you for the purpose of providing our services, however, we also receive personal information indirectly from our instructing clients, to whom, we understand will usually hold your prior consent for them to transfer your information to us.
 

If we have received your prior consent, we may process your data to contact you with regards to unique business opportunities and or to update you with regards to other services in which we can offer you.
 

We may also contact you to provide updates of our recent activities as a company or with any important messages which we may need to circulate.
 

In the event your data is required to be used for any other purposes, we will first contact you to request your consent to do so.
 

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:
 

(a) Your consent. You are able to remove your consent at any time. You can do this by
contacting us at info@ashwellsuk.com.

(b) We have a contractual obligation.

(c) We have a legal obligation.

(d) We have a legitimate or vital interest.

(e) We need it to perform a public task.

 

How we store your personal information

We take every possible step to ensure your data is processed securely and confirm any data held is securely stored by Ashwells.
 

We will generally keep your personal data for a minimum of 6 years, once this period has passed, a review of your data will be conducted to ensure it is no longer required for any legal or case related purpose(s) for which it was collected/obtained and is not subject to any legal obligations presented to us. In the event that there is no reason for us to retain the information after the minimum 6-year period, the personal data will be securely destroyed.

If you have consented to receiving marketing correspondence from us, we will retain your data until such time that you notify us that you no longer wish for us to retain this information.

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Your data protection rights

Under data protection law, you have rights including:
 

• Your right of access: You have the right to ask us for copies of your personal information.

• Your right to rectification: You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

• Your right to erasure: You have the right to ask us to erase your personal information in certain circumstances.

• Your right to restriction of processing: You have the right to ask us to restrict the processing of your personal information in certain circumstances.

• Your right to object to processing: You have the the right to object to the processing of your personal information in certain circumstances.

• Your right to data portability: You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
   

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
 

In the event you wish to exercise any of your rights please contact us at:

E-mail: info@ashwellsuk.com

Phone Number: 01277 824 820

Registered office: Juniper House, Warley Hill Business Park, The Drive, Brentwood,
Essex, England, CM13 3BE

Trading Address: Ashwells Lodge, Blackmore Road, Doddinghurst, Brentwood, Essex, CM15 0HU

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How to complain

Ashwells Nationwide Services Limited is a UK registered company under the company registration number: 06998592 our registered office is located at Juniper House, Warley Hill Business Park, The Drive, Brentwood, Essex, England, CM13 3BE.
 

We are registered with the Information Commissioners Office (“ICO”) under the registration reference of ZA811705 and act as the data controller. Our designated Data Protection Officer
for Ashwells is Hugh Thomson, Hugh can be contacted on the office landline that
being +44 (0)1277 824 820 or by way of email at hugh@ashwellsuk.com.

If you have any concerns about our use of your personal information, we would like to know as soon as possible so we can resolve any issues identified and would recommend in the first instance you make a complaint to us directly by contacting Hugh Thomson using the information detailed above and we will strive to rectify any issues you may have.

You can also complain to the ICO if you are unhappy with how we have used your data, the ICO can be contacted using the following details:

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The ICO’s address:           

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk